Frequently Asked Questions
Professional Referral & Accommodation Information
Find information relating to referrals, accommodation pathways, support services, safeguarding practices, partnerships, and professional communication.
Who can submit referrals?
Professional referrals may be accepted from:
- Local authorities
- Housing teams
- Homelessness teams
- Social workers
- IDVA services
- Domestic abuse organisations
- NHS teams
- Mental health services
- Community organisations
- Support agencies
- Probation services
Does submitting a referral guarantee placement?
No. All referrals are subject to:
- Accommodation suitability
- Risk assessment
- Support requirements
- Safeguarding considerations
- Operational capacity
- Availability
Does Safe Haven provide emergency accommodation?
No. Safe Haven is not an emergency refuge or crisis intervention service.
If someone is in immediate danger, call 999 or contact the appropriate emergency safeguarding pathway.
What type of accommodation does Safe Haven provide?
Safe Haven provides structured supported accommodation pathways designed to support housing stability, safeguarding awareness, and move-on planning.
Who does Safe Haven support?
Safe Haven may support:
- Women aged 18+
- Women at risk of homelessness
- Women leaving unstable accommodation
- Women requiring housing-related support
- Women ready to engage with support
- Women requiring move-on planning
All referrals are reviewed individually.
What support may be available?
Support may include:
- Tenancy sustainment guidance
- Budgeting support
- Wellbeing signposting
- Safety planning
- Move-on planning
- Housing-related support
Does Safe Haven provide clinical or medical care?
No. Safe Haven does not provide regulated clinical care, emergency mental health intervention, or 24/7 medical supervision.
Can referrals involving domestic abuse be considered?
Safe Haven may consider referrals involving low to medium domestic abuse risk where accommodation pathways are considered appropriate and safe.
High-risk MARAC cases requiring secure refuge environments may fall outside operational scope.
What information is required during referral?
Referrers may be asked to provide:
- Referral form
- Risk information
- Support needs
- Housing history
- Contact details
- Safeguarding concerns
- Relevant agency involvement
- Consent confirmation
- Preferred location
- Urgency level
How quickly are referrals reviewed?
Review times may vary depending on:
- Referral complexity
- Accommodation availability
- Operational capacity
- Risk considerations
- Support requirements
Can professionals discuss suitability before referral?
Yes. Professional agencies may contact Safe Haven to discuss accommodation suitability, placement pathways, and referral processes before submitting a referral.
Does Safe Haven work with landlords and housing providers?
Yes. Safe Haven welcomes discussions with landlords, housing associations, and housing providers interested in structured accommodation partnerships.
Does Safe Haven work with councils and professional agencies?
Yes. Safe Haven works collaboratively with:
- Local authorities
- Housing teams
- Healthcare professionals
- Social workers
- IDVA services
- Support organisations
- Community agencies
- Safeguarding professionals
How are safeguarding concerns handled?
Safeguarding concerns are managed through appropriate safeguarding-aware processes and escalation pathways where necessary.
Safe Haven may work collaboratively with relevant agencies where safeguarding responsibilities apply.
Can information be shared with partner agencies?
Information may be shared appropriately where:
- Safeguarding obligations apply
- Legal responsibilities exist
- Risk considerations require professional communication
Confidentiality and professional accountability remain important operational principles.
How can professional documents be accessed?
Professional resources may include:
- Referral Form
- Partnership Pack
- Service Overview
- Eligibility Criteria
- Safeguarding Statement
- Complaints Policy
- Privacy Notice
These documents may be downloaded through the website or requested directly from Safe Haven.
How can I contact Safe Haven?
For placement enquiries, professional referrals, partnerships, or general information, please contact Safe Haven directly through the website contact form or official contact details provided on the Contact page.