Privacy Policy
Privacy & Confidentiality Information
Safe Haven Women’s Housing is committed to protecting personal information and maintaining privacy, confidentiality, and professional accountability in accordance with applicable data protection principles.
This Privacy Notice explains how information may be collected, used, stored, and shared when engaging with Safe Haven Women’s Housing.
Our Commitment to Privacy
Safe Haven Women’s Housing recognises the importance of handling personal information responsibly, securely, and transparently.
We aim to process information fairly, lawfully, and only where appropriate for operational, safeguarding, referral, accommodation, communication, or legal purposes.
Information We May Collect
Safe Haven Women’s Housing may collect information including:
- Name and contact details
- Professional organisation details
- Referral information
- Housing history
- Support needs information
- Risk and safeguarding information
- Emergency contact details
- Communication records
- Website enquiry information
Information collected will depend on the nature of the referral, enquiry, accommodation pathway, or partnership communication.
How Information May Be Used
Information may be used to:
- Review referrals and accommodation suitability
- Coordinate accommodation pathways
- Support safeguarding awareness
- Communicate with professional agencies
- Maintain operational records
- Respond to enquiries
- Support partnership communication
- Meet legal or regulatory obligations
- Improve operational processes where appropriate
Safeguarding & Information Sharing
Safe Haven Women’s Housing recognises that safeguarding responsibilities may require appropriate information sharing in certain circumstances.
Information may be shared where:
- Safeguarding concerns arise
- There is risk of harm
- Legal obligations apply
- Emergency intervention is required
- Professional partnership working is necessary
- Multi-agency communication is appropriate
Information sharing will aim to remain proportionate, appropriate, and professionally managed.
Professional & Multi-Agency Working
Safe Haven may work collaboratively with:
- Local authorities
- Housing teams
- Social workers
- NHS teams
- Mental health professionals
- IDVA services
- Safeguarding teams
- Police services
- Support organisations
- Community agencies
Relevant information may be shared appropriately to support safeguarding, accommodation coordination, or operational communication where necessary.
Data Storage & Security
Safe Haven Women’s Housing aims to maintain appropriate administrative, operational, and technical measures to help protect information from:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
While reasonable safeguards are maintained, no electronic system can be guaranteed completely secure.
Confidentiality
Safe Haven aims to respect confidentiality and handle information professionally.
However, confidentiality may be limited where:
- Safeguarding concerns arise
- Serious risk is identified
- Legal obligations require disclosure
- Emergency situations occur
- Professional escalation is necessary
Website & Cookies
The Safe Haven website may use cookies and similar technologies to improve website functionality, accessibility, security, and user experience.
Further information can be found within the Cookie Policy.
Retention of Information
Information may be retained only for as long as reasonably necessary to:
- Support operational processes
- Meet safeguarding responsibilities
- Fulfil legal obligations
- Maintain appropriate records
- Support professional accountability
Retention periods may vary depending on the type of information involved.
Your Rights
Depending on applicable laws and circumstances, individuals may have rights relating to their personal information, including:
- Requesting access to information
- Requesting correction of inaccurate information
- Requesting deletion where appropriate
- Requesting restriction of processing
- Raising concerns regarding data handling
Some rights may be limited where safeguarding, legal, or operational responsibilities apply.
Third-Party Services
Safe Haven Women’s Housing may use trusted third-party providers to support:
- Website functionality
- Communication systems
- Security services
- Operational processes
- Analytics and accessibility tools
These providers may process information in accordance with their own privacy policies and legal responsibilities.
Updates to This Privacy Notice
Safe Haven Women’s Housing may update this Privacy Notice periodically to reflect operational, legal, safeguarding, or technical changes.
Updated versions will be published on this page.
Contact Information
For questions relating to this Privacy Notice or information handling practices, please contact Safe Haven Women’s Housing.
Email: info@the-safehaven.org
Office Area: Birmingham, United Kingdom